Please Read Full Terms & Conditions Before Applying
Terms & Conditions
NDD requires all potential groups & individuals, their coordinators & conveners, to have fully read and returned a signed copy of the “Terms & Conditions” and watched the Procedural Information video before undertaking any work for or on behalf of National Directory Distribution. NDD will not release any stock for delivery without these signed consent and waiver forms.
Guideline Procedural Videos
NDD has produced the following videos to assist you in planning your successful deliveries.
- Community Groups Video
- mp4 Movie (53.1mb) file
- Owner Drivers Video
- mp4 Movie (44.5 mb) file
These forms are freely available from NDD, either via this website, via email or via postal mail. The forms are available as Microsoft Word®. Should these fail to download, contact NDD directly, and we will forward them to you.
They are available as a complete document, or as individual sections. Please see the sidebar at the right of the webpage for further details.
Coordinator's Responsibility:
- 1. The coordinator shall be responsible for organising the deliveries to be completed in a professional and courteous manner according to the instructions outlined in this agreement. It is also the responsibility of the coordinator to ensure that all correct delivery methods and safety instructions are strictly adhered to.
- 2. The coordinator or his nominated assistant will inform National Directory Distributors of all areas that are being delivered each day as they start, or alternatively, prepare a list of zones that will be working on any particular day and the time of start in each zone, this is to be submitted prior to delivery commencing.
- 3. The coordinator will keep and maintain accurate figures of the quantities being delivered in each map and a total of all deliveries in the allocated areas.
- 4. The coordinator will be responsible for advising National Directory Distributors at the end of each day the total quantity of books that have been delivered.
- 5. The coordinator will be responsible for the transport of Directories from the National Directory Distributors depot in their area to their own storage point. The storage of the directories must be totally under cover and kept dry and clean at all times, and also will ensure that any transport used will be carrying the appropriate equipment to protect the directories from possible damage due to inclement weather. (Suitable storage sites are a prerequisite of this contract and may determine the success of your application).
- 6. The coordinator will be responsible for ensuring that your organization has the necessary insurance covering injury to personnel and damage to property. National Directory Distributors may require proof of Incorporation and insurance before allocating any areas. It is the responsibility of the coordinator to advise all people involved, directly or indirectly, with the distribution that, under this agreement there is no Work cover available from National Directory Distributors.
- 7. The coordinator will be required to supply the names and phone numbers of a minimum of five businesses per one thousand directories that have been delivered as proof of supervision. Also an appointed Quality Control person must check the minimum of one third of all streets being delivered each day during the actual delivery time and proof that this Quality Control system is actually being used is to be provided by listing the streets that have been checked on the forms provided by National Directory Distributors. These businesses will then be contacted and spot checks of the streets will be made to confirm the correct quantities were delivered and the correct delivery method was used.
- 8. The coordinator must ensure that all empty pallets and unused books are returned within 24 hours of delivery completion. Books and pallets are not to be left outside the warehouse whilst the warehouse is unattended. Proof of return is required otherwise a fee of $30.00 per pallet will be deducted from your claim for payment.
Method of Delivery:
- 1. All occupied premises are to receive at least one directory unless directed otherwise by National Directory Distributors or by instructions from the client receiving delivery. Multiple delivery instructions are to be followed where the lists are available. Should the lists be inaccurate they are to be corrected and the quantity requested by the client is to be left.
- 2. Commercial premises are to be delivered strictly during business hours and you must check with the customer how many books they require, If there are any businesses or schools that are not open while you are delivering then you must make arrangements for delivery at another time, under no circumstances may books be left outside of businesses.
- 3. In the case of residential premises, all homes are to receive one book (unless listed otherwise on the multi list or as requested by the customer) which are to be delivered during daylight hours only and placed (not thrown) at the hinged side of the front door and under cover wherever possible. Under no circumstances are books to be delivered to the back doors of residential premises.
- 4. If access is denied to a domestic premise because of locked gates, savage dogs or acreage blocks then the directory is to be placed in a plastic bag and left at or near the letterbox.
- 5. In the case of flats/units and retirement villages these are to be regarded as a separate delivery points and the books must be delivered to the front door of each flat/unit. If access to the building is denied, the person in charge of the building is to be consulted as to the appropriate placement of the books with due regard to the safety of the occupants and their clear passage in and out of the building in an emergency.
- 6. Advertising material of any kind must not be delivered concurrently with the directories without the direct authorisation of National Directory Distributors.
- 7. You are required to replace books in all public telephones within shopping centres only.
- 8. When Delivering to shopping centres always visit centre management first to check their requirements, this also applies to caravan parks and retirement villages.
- 9. Books must not be left in any position, which may obstruct entry or exit to the building.
Safety Requirements:
- 1. APPROVED AUSTRALIAN STANDARD SAFETY VESTS MUST BE WORN AT ALL TIMES (If required they can be supplied by us on a loan basis ).
- 2. ALL ROAD LAWS MUST BE OBEYED AT ALL TIMES.
- 3. RIDING ON TRAILERS, UTES, TRUCKS, ECT., IS STRICTLY PROHIBITED.
- 4. IT IS THE RESPONSIBILITY OF THE DRIVER TO ENSURE THAT THEIR VEHICLE IS NOT OVERLOADED.
- 5. VEHICLE HAZARD WARNING LIGHTS MUST BE ON WHILE DELIVERING.
- 6. ALL PERSONS DELIVERING BOOKS ARE TO WORK FROM THE NEAR-SIDE KERB OF THE ROADWAY ONLY.
- 7. A SIGN MUST BE ATTACHED TO REAR OF THE VEHICLE STATING "VEHICLE FREQUENTLY STOPPING". ( This is a non supplied item).
Penalties:
Due to contractual time penalties imposed by the publisher, National Directory Distributors will be obligated to pass on any penalties imposed on them to your organisation for any areas not completed within the ten-day period (unless otherwise advised by National Directory Distributors of an extension due to inclement weather, etc.).
With the exception of dumped books the group or organization will be given every chance to correct any problems that occur, Should action not be taken immediately to correct any problem when instructed to by any authorised person from National Directory Distributors or Pacific Access all cost incurred shall be recovered from you final payments.
Penalties will also apply for blatant breaches of this agreement. Should any person connected with or working with any group or organization contracted to deliver the directories dispose of, destroy or purposely damage or cause to be damaged, any directories, the payment for all or any work completed will be jeopardised. Legal action may also be taken to recover the costs incurred for the replacement of the directories and all other costs associated with rectifying the situation.
Complaints & Missed Deliveries:
The effectiveness of the deliveries in each area will be actively monitored both during the delivery and by phone survey after the delivery. For a period of 30 days after the distribution is finished you will be required to be available to correct any distribution 'call-backs' or complaints and make any further deliveries to satisfy the customers needs Any complaints or missed deliveries must be corrected within 48 hours of the request being made.
Payment Procedure:
All payments will be made within 30 days of completion of the National Directory Distributors contracted period subject to the following conditions being fulfilled:
- 1. All items including maps, amended Multiple Delivery lists, Quality Control sheets, unused plastic bags or any other equipment issued are returned to National Directory Distributors within two working days of completion of initial distribution. All complaints are completed to the satisfaction of National Directory Distributors and the book publisher.
- 2. Claims for payment must include areas delivered and how many books you have delivered in each map area. Each map is to be clearly marked with the quantity delivered (this is extremely important as it is directly related to the print quantity required for the future), the date delivery commenced and the date delivery ceased.
- 3. Claims for payment must be on a properly formatted invoice on your organizations letterhead this also must include the full name and address of your group, ABN (if relevant to your group) number the groups bank details including BSB number and Account number, the price agreed, any GST payable (if claiming GST a Tax invoice will be required) and the total number of books delivered.
- 4. The invoice and all other associated material is then to be hand delivered to the depot as advised by National Directory Distributors Pty Ltd. In certain circumstances consent can be obtained to return the paperwork to a postal address as advised by National Directory Distributors. If all material is not returned, there may be a delay in payment to your group.
If for any reason any principal of National Directory Distributors Pty Ltd deems it necessary this agreement can be terminated at any time and penalties imposed accordingly.
I/We hereby state that I/We have read and understand the terms and conditions of this contract. I/We further acknowledge that I/We are willing to participate in the distribution under these terms and conditions.
This document forms part of National Directory Distributors PTY LTD Occupational Health and Safety management plan and is duly authorised by its directors.
Disclaimer:
No responsibility will be taken by National Directory Distributors Pty Ltd for persons acting or failing to act on the information contained in this document. Responsibility for all actions outside this agreement is purely placed on the consignee.
Indemnification:
I/We agree with the aforementioned regulations and conditions of our employment as a Casual Sub-Contractor, and I/We understand that this position does not entitle me or any of my crews to any form of Workers Compensation.
I/We further agree that we Indemnify the Contractor being in this instance the principals of National Directory Distributors Pty Ltd .
The Sub-Contractor shall be solely responsible for all loss, damage, or injury which may be sustained by the Sub-Contractor, or any person, firm or corporation as a result of or by reason of the execution of the works and we hereby indemnify the principals of National Directory Distributors Pty Ltd, and all employees, servants and agents of National Directory Distributors Pty Ltd against all actions, proceedings, claims, suits, and demands whatsoever which may be brought or made against them, or any individual employee, of them as a result of or arising from the execution of the works and against any costs which may be incurred in connection with such actions, proceedings, claims, and demands.
